In conversation with Yvonne Bilshausen
AECOM is the Platinum Sponsor of Future Travel Experience (FTE) Global 2024 in Long Beach, California. As part of her role captaining the new exclusive Airport Design and Development Think Tank at the event, Yvonne Bilshausen shares her insights into what airports might look like in 2040.
In what ways is AECOM approaching airport design and planning to accommodate digital, sustainability and human expectations of new terminals of the future?
Our approach to future airport terminals focuses on three core pillars: digital integration, sustainability and human-centered design.
- Digital integration: We leverage advanced technologies to enhance operational efficiency, safety, security and passenger experience. This includes smart systems for check-in, security and baggage handling.
- Sustainability: Our designs utilize eco-friendly materials and energy-efficient systems, emphasizing sustainable practices like rainwater harvesting, solar energy and green building certifications to minimize environmental impact and set a standard for future airport operations.
- Human-centric design: Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas and diverse amenities, while incorporating stakeholder input and user research to meet travelers’ expectations and preferences.
We also emphasize flexibility and scalability, allowing terminals to adapt to growing passenger volumes and evolving technologies. Our interdisciplinary teams collaborate to design iconic, functional spaces that reflect local culture, making airports not just transit hubs but engaging, meaningful destinations. Through this approach, AECOM redefines airport design for a more sustainable, efficient and passenger-focused future.
What key airport projects is AECOM currently working on that you can share details of?
AECOM is actively engaged in several high-profile airport projects worldwide.
Boston Logan International Airport (BOS)
The Terminal E expansion adds 320,000 square feet, with new gate infrastructure, updated ticketing, baggage handling, and U.S. Customs facilities. It also features a distinctive red roof inspired by Boston’s color palette.
John F. Kennedy International Airport (JFK)
AECOM Hunt is a key partner in redeveloping Terminal 6, a $4.2 billion, 1.2 million square foot project expanding gate capacity and amenities. It is set to exceed 30 percent minority- and women-owned business participation and is scheduled for completion in 2028.
Baltimore/Washington International Thurgood Marshall Airport (BWI).
AECOM is enhancing the Terminal A/B Connector and Baggage Handling System in a $332 million upgrade to enhance passenger experience and operational efficiency. This project includes creating direct connectivity between Concourses A and B, expanding baggage handling capacity, and adding more hold rooms, food options, and retail amenities.
What are the major trends you are noticing in terms of airport design and planning and how is AECOM responding to those trends?
My team is setting trends, not following them. With innovative design and digital technology, we transform our clients’ challenges into exceptional solutions. Some of the challenges our aviation clients are facing include:
Complex logistics: Airports are increasingly focused on optimizing passenger flow, streamlining security checkpoints, and ensuring efficient baggage handling. We respond by incorporating smart technologies and intuitive layouts to enhance operational efficiency.
Regulatory compliance: Meeting strict security, safety and accessibility standards is essential. AECOM’s designs prioritize these requirements, ensuring seamless integration into functional and aesthetic elements.
Balancing aesthetics with functionality: Achieving visually appealing designs that don’t compromise on functionality is critical. We create terminal spaces that are not only beautiful but practical, enhancing both the passenger experience and operational effectiveness.
Future-proofing: With technological advancements and passenger needs constantly evolving, we focus on adaptable, scalable designs that accommodate future growth.
The Boston Logan Terminal E expansion showcases our solutions to these complex challenges. The terminal combines modern aesthetics and functionality, with its bold red roof as a local nod. This project highlights how we harmonize innovation, sustainability and timeless design principles, setting a benchmark in airport infrastructure.
Finally, how much are you looking forward to participating in FTE Global? And how important are events such as this in terms of sharing experiences and networking with like-minded innovators?
I’m thrilled to be part of FTE Global again, as it offers an unparalleled platform to connect with visionary thinkers and share insights that can drive the aviation industry forward. Events like FTE Global are essential for collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations is not only motivating but also strengthens our collective commitment to shaping the future of aviation.