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Georgia Commute Options (GOC)
Georgia Department of Transportation
Atlanta, Georgia, U.S.

GOC was created in 1996 to promote and incentivize ridesharing and alternatives to single occupancy vehicles (SOV). Funded by the Georgia DOT with monies from the Congestion Mitigation and Air Quality (CMAQ) program, the GOC aims to attain national air quality standards. It is overseen by the Atlanta Regional Commission.

We have been involved with these efforts since 2000, and currently operate the employer, schools and commuter outreach programs for a 20-county area in the metropolitan Atlanta region. Our team works with hundreds of companies to help them:

  • Strategically develop internal commuter benefits program;
  • Manage financial incentives that reward commuters for switching promotions to non-SOV commute options;
  • Plan annual mode specific regional travel demand management promotions to encourage use of clean commute modes; and
  • Work with schools and school districts to promote buses and carpools for getting to school.

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Baton Rouge Commuter Krewe Program
Capital Region Planning Commission
Baton Rouge, Louisiana, U.S.

The Commuter Krewe Program provides commuting solutions that are designed to meet the specific needs of employees working in the Greater Baton Rouge area in Louisiana. The program was recognized in 2019 by Louisiana Clean Fuels for its efforts to reduce vehicle miles traveled and emissions in the region.

Our team is providing services to establish and develop a travel demand management program. We work with area employers to plan, promote and implement use of greener transportation options and teleworking alternatives that help achieve triple-bottom-line benefits. The initiative has also involved several technical studies, including market analyses and micro-segmentation, a vanpool feasibility study and a High-Occupancy-Toll lane analysis.


Massachusetts Department of Transportation
Statewide, Massachusetts, U.S.

From 2004-2019, our team managed the statewide travel demand management program known as MassRIDES, a free program designed to help reduce traffic congestion and improve air quality and mobility. The program included trip planning, mode tracking, rideshare matching, an Emergency Ride Home program, employer/commuter surveys and commuter incentives. The program boasted over 400 employer partners and 40,000 commuters registered in the BayStateCommute ridematching and tracking applications.


Massachusetts Safe Routes to School
Massachusetts Department of Transportation
Statewide, Massachusetts, U.S.

Since 2005 we have managed Massachusetts Safe Routes to School (SRTS), a program designed to increase safe biking and walking among elementary and middle school students. SRTS has a collaborative, community-focused approach that bridges the gap between health and transportation, and uses the six E’s to implement its program—Education, Encouragement, Enforcement, Evaluation, Engineering and Equity.

SRTS partners with more than 60% of the eligible schools in the Commonwealth and works to make schools and municipalities sustainable by promoting health, wellness and transportation policies that include active transportation language. Through a team of Outreach Coordinators, elementary and middle schools in the public system receive access to training, incentives, surveys, and mini-grants to improve the walking and biking safety around their school campus.

Commuter Services of Pennsylvania
Susquehanna Regional Transportation Partnership
Pennsylvania, U.S.

Commuter Services of Pennsylvania is a free, worksite-based program to help commuters shift from single occupancy vehicles to alternative modes of transportation. Its mission is to educate commuters and implement innovative travel demand management programs that promote commuting options to reduce congestion, conserve natural resources, foster a cleaner environment, and improve safety and mobility at a regional level.

It was created by the Susquehanna Regional Transportation Partnership (SRTP) which is made up of regional transit agencies, chambers of commerce and metropolitan planning organizations from a nine-county area; and funded by Federal Congestion Mitigation and Air Quality (CMAQ) funds.

We are providing TDM services in support of this program that presents viable transportation alternatives such as carpooling, vanpooling, bicycling, walking, telecommuting and transit to over 350 employer and community organizations. Commuters also have free access to Commute PA, a rideshare program that facilitates carpool matching, provides an emergency ride home program, and offers rewards and incentives for traveling via green modes. Our team developed a website, implemented a toll-free customer service call line and established a ride-matching database.

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Atlanta Braves Stadium TDM Service
Cobb County Department of Transportation (CCDOT)
Atlanta, Georgia, U.S.

In 2015, the Atlanta Braves announced that they would be building and moving to a new sports and entertainment facility at the intersection of I-75 and I-285, one of metropolitan Atlanta’s most congested and fastest growing employment and residential centers. This announcement, coupled with planned road construction, raised concerns over the potential traffic congestion impacts in the area. The CCDOT engaged AECOM to strengthen the region’s existing travel demand management services by providing 15 months of proactive, in-depth TDM services, including educational outreach to employers, commuters and stakeholders in the region.



Connecticut Department of Transportation

Statewide, Connecticut, U.S.

The Connecticut Department of Transportation created CTrides to better meet the needs of Connecticut commuters. This state-wide commuter services program offers employers worksite-based transportation demand management (TDM) services that include telecommuting, travel options information, ridematching, shared-ride travel rewards, statewide and local events, and program support through traditional and social media marketing.

Our TDM professionals have been managing the CTrides program since 2011. During this time, there have been more than 400 employer and stakeholder partners added to the program, and the rideshare database grew from 15,000 to over 50,000 members. A website featuring live chat, commuter resource tools, a custom commute planner, a transit finder and a cost calculator was created. A customer relations management system was also developed to fully integrate and document all aspects of the project into a single program. CTrides also piloted several new types of science-based approaches to analyzing and changing behavior through Behavioral Economics and data analytics to increase both employer and employee engagement and to achieve greater levels of mode shift.

To date, CTrides services have led to commute savings of more than 216 million miles, over 9.8 million gallons of gas saved, as well as prevention of in excess of 96,000 tons of emissions. In 2019, the Association for Commuter Transportation recognized our team at their international conference for our work on CTrides with a National Excellence in Research Award for its work with Behavioral Economics.



Connecticut Department of Transportation

Statewide, Connecticut, U.S.

Passenger rail service in Connecticut is supported by the Connecticut Department of Transportation (DOT) and consists of three main lines; the New Haven Line operated by Metro-North Railroad, and CTrail’s Shore Line East and Hartford Lines.

Since 2018, our team has been providing strategic planning and analysis of the Connecticut Rail System for the DOT’s Office of Rails to support its efforts to develop strategies for improvements to the New Haven Line and its connectivity within the region. This work has included investigation of potential new rail yard locations, equipment and travel time/frequency of service improvements on the New Haven Line, and the conduct of comprehensive market research for CTrail services.

In addition to these services, our TDM professionals manage the customer service, communications, marketing, public relations and IT support on all state-owned commuter rail services under the CTrail umbrella.  This includes operating a 24/7 multi-lingual call center, the development and operation of a real-time service alert system for customers and managing the CTrail brand through multiple websites and social media outlets.


TBARTA Commuter Services Program

Tampa Bay Area Regional Transit Authority (TBARTA)

Tampa Bay, Florida, U.S.

Commuter Tampa Bay is a commuter services program operated by the Tampa Bay Area Regional Transit Authority to support employers and commuters in finding alternatives to single occupancy vehicle travel such as transit, cycling, telework and carpooling.
Our Travel Demand Management team was retained to develop a strategy to engage employers in the program. This included targeted outreach and marketing campaigns to promote the program and encourage employer participation. Our professionals developed relationships with more than 15 new employer partners and held numerous worksite events in downtown Tampa and St. Petersburg, both identified as priority activity centers.
Our services also included planning, promoting and executing targeted worksite-based outreach activities with existing TBARTA Commuter Services partners, as well as soliciting direct and in-kind donations from vendors to support commuter-oriented events.


Rideshare Delaware

DART First State

Statewide, Delaware, U.S.

RideShare Delaware is a statewide transportation demand management program dedicated to reducing congestion, improving air quality and lowering vehicle emissions. In operation since 1997, Rideshare Delaware has been working in partnership with local and regional agencies to meet Federal Air Quality Standards by reducing the number of single occupancy vehicles (SOVs) on Delaware’s roadways. Funded with a combination of Federal Congestion Mitigation and Air Quality (CMAQ) and state dollars, the program is operated by DART First State and aims to help employers and commuters find and use alternative modes of transportation.

AECOM’s Travel Demand Management team provided consulting services that included oversight of an employer-driven worksite-based outreach program, public relations activities, media relations, presentations at public meetings, management of a guaranteed-ride-home program, administration of ride space matching software and other commuter incentive programs.

Program representatives established a partnership with the Air Quality Partnership of Delaware to develop a recognition award to Delaware businesses with measurable decreases in greenhouse gas emissions and carbon footprint. Our team implemented an on-line commute log to calculate the number of vehicle miles reduced when commuters track their transit, carpooling, vanpooling, bicycling, walking, telework or compressed work weeks.


Vermont’s Safe Routes to School Resource Center

Vermont Agency of Transportation

Vermont, U.S.

Vermont’s Safe Routes to School Resource Center, an initiative from the Vermont Agency of Transportation (VTrans), established healthy travel options for elementary and middle school communities. Our TDM team supported VTrans with implementation, marketing, community outreach and other TDM services. The Safe Routes to School Center offers free resources to help elementary and middle schools create opportunities for children to safely walk and bicycle to school. These include:

  • school and community-based partnership programs;
  • program design and implementation assistance;
  • pedestrian and bicycle safety education and training;
  • encouragement and educational activities for students, parents and the community; and
  • school safety assessments with infrastructure evaluation.

Participating schools use the 5 E’s—education, encouragement, engineering, enforcement, and evaluation strategies—to make it safe, easy and fun for students and their families to walk and bike to school.


San Joaquin Valley Pollution Control District eTRIP Preparation and Site Support

United States Postal Service

San Joaquin, California, U.S.

The United States Postal Service (USPS) Stockton Main Post Office engaged our team to set up a TDM Program as a result of its exceedance of the applicability threshold for the San Joaquin Valley Air Pollution Control District (APCD) Rule 9410, Employer Trip Reduction Implementation Plan (eTRIP).

Our TDM professionals created a plan to comply with APCD’s eTrip requirements and successfully implement a program at the worksite. Worksite strategies included creation of a ridematching system, providing information on transit services available at the worksite, and specific recommendations for collaboration with the City and the local transit agency to improve employee transportation options.


Strategic Plan for 511 Contra Costa

Contra Costa County Transportation Authority

Contra Costa County, California, U.S.

The Contra Costa County Transportation Authority (CCTA) is a proven leader in the development and implementation of TDM programs through its 511 Contra Costa Program. CCTA contracted with AECOM to conduct a complete evaluation of its 511 Contra Costa program to optimize the program’s efficiency and effectiveness.

Our team evaluated existing programs and services, explored industry best practices, researched emerging project and programs from around the world, and provided a viable service delivery model. We reviewed all elements of the program and considered emerging technologies to determine their applicability to Contra Costa County and how they might be leveraged to improve the program. The outcome was a specific, concrete and implementable recommendations for program improvements.


Stanford Monitoring

County of Santa Clara

Stanford, California, U.S.

The County of Santa Clara has selected our TDM team to monitor the effectiveness of Stanford University’s TDM Program through monitoring traffic flows around the campus under its 2000 General Use Permit. This includes consideration for how to improve the ongoing effectiveness of the program and evaluation of the appropriateness of proposed improvements


TDM Program Management

City College of San Francisco

San Francisco, California, U.S.

City College of San Francisco (CCSF) is an urban community college serving approximately 70,000 students annually at several centers and sites throughout San Francisco. In 2019, CCSF produced a Facilities Master Plan which provides a plan for facilities development to support the goals and strategies of the City College’s Education Master Plan. These changes necessitated a proactive management of parking and transportation facilities. CCSF is implementing a suite of TDM measures and parking management strategies.


Georgia Safe Routes to School (SRTS) Program

Georgia Department of Transportation

Statewide, Georgia, U.S.

The Georgia Safe Routes to School (SRTS) is a Georgia Department of Transportation program that empowers communities to make walking and bicycling to school a safe and routine activity. Introduced in 2009, the Georgia SRTS Resource Center has area-based School Outreach Coordinators and support teams that provide direct assistance to 500 schools in more than 80 districts across the State. Services include program planning, education, encouragement, enforcement, evaluation and other related SRTS activities.

Working in collaboration with Georgia DOT staff, local and regional governments, and community stakeholders, the AECOM Travel Demand Management team provides comprehensive program services including:

  • school and community-based partnership programs;
  • technical assistance with program design, implementation, enforcement and evaluation
  • school Road Safety Audits and data collection;
  • pedestrian and bicycle safety education and training; and

educational and encouragement activities for students, parents and the community.


South Carolina Safe Routes to School (SRTS) Resource Center

South Carolina Department of Transportation

Statewide, South Carolina, U.S.

The South Carolina Safe Routes to School (SRTS) Resource Center was a federally funded project of the South Carolina Department of Transportation. The program assisted schools and communities with the planning, development and implementation of SRTS projects and activities. In 2011, SCDOT launched the Resource Center to reach more schools and maximize the impact of the federal funding. The Resource Center provides technical assistance, resources and program support at no cost.

Our Travel Demand Management team developed a telephone hotline and website for the SRTS Resource Center and managed its three full-time Outreach Coordinators. Technical assistance such as school safety assessments to analyze barriers and safe route recommendations were also provided. The SRTS Outreach Coordinators provided educational resources and programs, crossing guard resources and encouragement events such as the SC Walk & Roll to School Day to 425 schools in more than 115 cities.

This comprehensive approach to SRTS led to improved pedestrian and bicycle infrastructure, implementation of walking and bicycling policies at schools and in school districts, and regularly scheduled walk/bike events. Outreach coordinators established a network of schools, school districts, and more than 150 stakeholder organizations.

In 2012 and 2013, South Carolina ranked first in the country for the percentage of schools with registered events and first for the percentage of schools with registered events for International Walk to School Day. In 2013, South Carolina had a record 277 registered events for International Walk to School Day and in 2014, South Carolina set a record with 336 International Walk events across the State.

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Club Ride Commuter Services

Regional Transportation Commission of Southern Nevada

Las Vegas, Nevada, U.S.

Club Ride Commuter Services in Clark County is a free program from the Regional Transportation Commission of Southern Nevada (RTC). Designed to improve air quality, reduce traffic congestion and encourage the use of commute alternatives, Club Ride works with local employers and commuters to establish custom commute programs. It also offers incentives to encourage commuters to try new modes for commuting to work.

Since 2008, AECOM has been providing services in support of improvements to Club Ride, including management of program operations, community outreach and marketing activities. Services also include technology advances like the development of the Club Ride app and the kiosk device used for reporting commutes. The program was recognized by the U.S. Environmental Protection Agency (USEPA) headquarters in 2015 with a USEPA Clean Air Excellence Award.

Milton Keynes

Milton Keynes Mobility Strategy 2018-2036

Milton Keynes Council

Milton Keynes, U.K.

Milton Keynes is a dynamic city in the U.K. that is expected to grow from its 2015 population of 260,000 to 400,000 people by 2050.  The Milton Keynes Council needed a plan to enable and support resilient, sustainable mobility within this changing context and engaged AECOM to develop their Mobility Strategy 2018-2036.

Our early tasks involved an extensive review of the existing evidence base, including all relevant policies, and growth strategies and conducting a technical review of the Milton Keynes Multimodal Model to understand current and future transport conditions.  A comprehensive and holistic approach to multimodal mobility, and a phased delivery plan with different future-year scenarios were developed to support current economic and population growth, while also enabling funding of future innovative mobility solutions.

Early stakeholder engagement involved a workshop facilitated by our Social and Market Research team to collect the evidence needed to fully understand all the issues and inform development of the strategy. It also reassured stakeholders that their input was shaping the strategy. The resulting 13-page Mobility Strategy was adopted by the Council in March 2018 without amendment and was accompanied by 101 pages of technical evidence base documents.

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Thinktravel Workplace Engagement Program

Gloucestershire County Council

Gloucestershire, U.K.

Thinktravel is a Gloucestershire County Council initiative that provides information on sustainable transportation modes to the county’s residents, businesses and visitors. Messaging focuses on the benefits of lower carbon travel such as reduced emissions, improved health and cost savings.

AECOM was retained to develop this sustainable travel workplace engagement program which initially involved contacting over 200 workplaces to explain sustainable travel options and the associated benefits to their business—in particular improved access, decreased business travel, reduced carbon emissions and overall cost savings. Our staff also developed a targeted action plan and provided coaching as part of the free mentoring and promotional resources offered to businesses participating in the ThinkTravel program,

The program’s challenging six-month delivery schedule was met with an approach that featured an expert team and a robust methodology built on the experience gained through successful delivery of similar programs for Singapore Travel Smart, Transport for Greater Manchester, Transport for West Midlands (formerly Centro), North East Combined Authority, Highways England and Chester West & Cheshire.


Commuter Services of Southwest Florida

Florida Department of Transportation

Florida, U.S.

Commuter Services of Southwest Florida is a program of the Florida Department of Transportation, District 1, serving travelers who live or work in the 12-county region of Southwest Florida. The program works with businesses to help employees find a better way to get to work, rather than driving alone. It engages local governments and transportation partners to help build better communities that offer a wider range of transportation choices.

AECOM provided travel demand management services to support the program in providing commuters, employers and other stakeholders with alternate travel options. Our work included providing turnkey solutions to assist with program development and on-site events, marketing tools and incentive programs.