Coupa Supplier Portal
The Coupa Supplier Portal (CSP) provides efficient management of Purchase Orders (POs), invoice submissions, and tracking payments.
The implementation of CSP will improve the way suppliers do business with AECOM, simplifying and standardising the way we work together and removing process complexities.
Benefits of CSP include:
- Real time tracking of POs, invoice status and payments on your CSP account dashboard
- Create invoices directly from POs with no need to send invoices separately
- Get paid more efficiently with e-invoicing and digital payments
- Higher degree of data accuracy from supplier account self-maintenance capabilities
- No cost to register or transact on CSP
- Moving to electronic solution limits paper invoices and supports environmental, social, and governance (ESG) commitments and your sustainability credentials.
Creating an account with AECOM on Coupa Supplier Portal for the first time
You will need to register for a free account on CSP by following the steps below.
First Time Registration
If this is your first time registering, you will receive an email from do_not_reply@aecom.coupahost.com. You must click on the link at the bottom of the email to begin the registration process.
Please contact supplier@aecom.com if you have not received an email.
To begin the registration process:
- Click on Join and Respond to create an account for the CSP
2. Create your account in CSP by entering the information required below. Click “I accept the Privacy Policy and Terms of Use”. Once you click ‘Create an Account’ you will be sent a Verification code.
3. Enter the Email Verification Code that was sent to your email address and click Next to finish setting up your profile.
Adding Users to Coupa Supplier Portal
To add your colleagues to the Coupa Supplier Portal please follow the steps listed below:
- Click the Setup button form on the CSP home page
- Select the Users option from the menu bar
- Click Invite User
- Enter your colleagues contact information
- Select/deselect their permissions
- Send invitation
1. Click the Setup button form on the CSP home page
2. Select the Users option from the menu bar
3. Click Invite User
4. Enter your colleagues contact information
5. Select/deselect their permissions
6 .Send invitation
Getting started with Coupa Supplier Portal
Learn more about how to get started with CSP by watching this training video (43 mins)
Purchase Orders
This is where you will find your AECOM Purchase Orders and create invoices directly from the portal
Please click on this link to access the video tutorial for managing your Purchase Orders
Invoice Creation
This is where you will be able to create, edit and manage your invoices for AECOM.
Please click on this link to access the video tutorials for managing your invoices
We are currently using Coupa in the U.S., Canada (excluding Quebec), Poland, Spain, Sweden, and UK&I for invoicing.
For the U.S., unless a supplier has been exempted from using the CSP, invoices are no longer being accepted and processed though the USAPImaging@aecom.com mailbox.
For Canada (outside of Quebec), Poland, Spain, Sweden and UK&I, unless a supplier has been exempted from using the CSP, invoices will no longer be accepted and processed through the mailboxes beginning June 30, 2025.
- Canada: CANSSC.E-billing@aecom.com
- Poland: ap.poland@aecom.com
- Spain: ES_apinvoices@aecom.com
- Sweden: SE_APinvoices@aecom.com
- UK&I: ukapinvoices@aecom.com
Australia / New Zealand
We will be transitioning to Coupa for invoicing for Australia and New Zealand in 2026, however, for now, please continue to submit your invoices to AP_CustomerService.ANZ@aecom.com.
Invoices submitted via email must include the following information, if this information is missing, payments may be delayed:
- The correct AECOM legal entity, as listed on the contract.
- The name of their AECOM point of contact.
- Purchase order and/or project number.
Quick Reference Guides and Frequently Asked Questions
The following links provide access to supplier training and quick reference guides:
Guide to Completing AECOM’s Inherent Risk Questionnaire
This guide is to be used by new suppliers that will be working with AECOM and prospective suppliers who may be providing good or services to AECOM.
Translated Guides
Guida per la compilazione dell’ «Inherent Risk Questionnaire» di AECOM
Przewodnik dla dostawców dotyczący wypełniania Kwestionariusza Ryzyka AECOM
Un ghid al furnizorului pentru completarea chestionarului de risc inerent al AECOM
Guía del proveedor para completar el cuestionario de riesgo inherente de AECOM
External Resources
These documents will help guide you through the onboarding process.
We recommend that all suppliers review the available training material prior to reaching out directly for support. The guidance exists in a variety of formats to suit specific learning preferences.
Coupa have an expansive catalog of training materials and weekly webinars specifically designed to support users with becoming familiar with their system, including:
The following documents provide additional detail and troubleshooting guidance:
Detailed Administration, FAQ and Troubleshooting Guide
Support
For additional support please use the chat feature as described in the “Where to find help and support” link or email supplier@coupa.com